If your business depends on computer support, it’s important to be vigilant about which IT services company you hire. As you search for a great IT consultant, you’ll discover that many consultants offer expertise in the same areas, and that all of them promise the best results. But there are some ways to determine whether a consultant is right for your business needs, as well as whether it offers quality consulting services in the first place.
Three Tips for Hiring an IT Service that Offers the Right Consulting Services
When you hire an IT consultant to evaluate your company’s IT needs and propose the best solutions, it pays to be both professional and sensible about whom you hire, as hiring one that’s more interested in making a sale than evaluating your needs, or that doesn’t offer competent service, could be a serious waste of money. Below, we list three time-tested tips that should help to identify a consultant that meets your company’s needs and exceeds your expectations.
Tip 1: Hire a Consultant that Specializes in your Type of Business
As aforementioned, many consultants appear to be each others clones, offering the same services in the same capacities while describing them in different language. But where consultants distinguish themselves from each other is client service. For example, some consultants have more experience helping law firms than medical offices, or more experience helping banks and marketing firms than non-profit agencies. Whatever industry or sector your company occupies, hire a consultant that has demonstrated experience in that area.
Tip 2: Hire a Consultant that Evaluates Your Basic IT Configurations
Depending on a company’s wants and needs, IT solutions range from simple to complex. But every IT evaluation should analyze three aspects of IT that are critical to conducting online business: spam filtration, data back up, and firewall security. If you request an evaluation of your IT configurations and a consultant seems poised to sell you a solution without evaluating the three areas mentioned above, it’s best to get a second opinion from another consultant that will examine these areas.
Tip 3: Ask for an Extended set of Client References
Every consultant has a list of references that reflect wonderfully upon its services. But what about the other clients the consultant has worked with? Often, these are the clients that tell the true story of what it’s like to work with a consultant. A good rule of thumb is to ask for eight extra references, enough to get an impression of what a consultant’s everyday clients are saying about its services. If their reports of a consultant seem to range from mediocre to slightly good, as opposed to the glowing results of the other references, don’t be immediately swayed by the latter.
In my research on IT services, I’ve studied the value that IT consulting services bring to emerging businesses.
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